Returns & Exchanges
At Alchemy Cycle Trader, we want you to ride with confidence, which is why we offer a 30-day return policy on all cycling gear and components. If your purchase doesn't meet your performance needs, we are committed to making it right through a simple exchange or refund process.
Initiate Your Request
Log into your account or use our guest portal to submit a return request with your order number and the reason for the return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship to Workshop
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location for delivery to our inspection team.
Inspection and Refund
Once our mechanics verify the item's condition, we will process your refund or ship your replacement gear within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing